Job Description
Join Dylan Merriman Agency LLC, a customer service agency committed to delivering exceptional experiences to our customers.
Based in DULUTH, Minnesota, our team takes pride in providing top-notch service and building lasting relationships with our customers.
As a Customer Account Manager, you will be responsible for managing and nurturing customer accounts, understanding their needs, and providing personalized solutions.
You will act as the primary point of contact for customers, ensuring their satisfaction and loyalty to our company.
In this role, you will have the opportunity to make a significant impact by delivering excellent customer service and contributing to our company's growth and retention.
If you are passionate about delivering exceptional customer experiences, possess strong communication skills, and thrive in a collaborative environment, we invite you to join our team at Dylan Merriman Agency LLC.
Apply today and be a part of our customer-centric organization!
Salary: $45000.
00 - $60000.
00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Disability Insurance
Parental Leave
Career Growth Opportunities
Retirement Plan
Health Insurance Stipend
Hands on Training
Mon-Fri Schedule
Professional Development Training
Responsibilities
Manage and develop customer accounts, building and maintaining strong relationships.
Proactively identify gaps in coverage for existing customers and cross sell solutions.
Independently have the ability to understand and navigate customers through complex scenarios and questions with empathy and compassion.
Understand customer needs and identify opportunities to provide personalized solutions.
Ensure customer satisfaction by promptly addressing inquiries, concerns, and requests.
Collaborate with internal teams to coordinate and deliver services to clients effectively.
Proactively communicate with clients to keep them informed about products, services, and promotions.
Requirements
Prior experience in customer service or a related field is preferred.
Strong interpersonal and communication skills to effectively interact with clients.
Excellent problem-solving skills and the ability to think quickly on your feet.
Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize effectively.
Proficiency in using customer relationship management (CRM) software.
Ability to work in a fast-paced environment and adapt to changing customer needs.
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