Property & Boutique Hotel Manager

Are you looking for a rewarding career in Hospitality and Property Management with a company that values you, and your time and talents? P&R Properties Twin Ports is a multifamily and commercial real estate developer who has a proven track record of developing and maintaining exceptional properties throughout Superior, Duluth, and Hermantown.
Led by a team of Twin Ports’ locals with a high standard of integrity, and a passion for building communities by improving the way people live and work.
P&R Properties is seeking a Property and Boutique Hotel Manager for our Lincoln Park property.
The Property Manager is responsible for overseeing the day-to-day management of our long-term and short-term rental tenants and guests, delivering memorable experiences while maintaining high standards of property management.
As the first point of contact for tenants and guests and property-related matters, the successful candidate will have excellent communication, and problem-solving skills, and the ability to handle emergencies and unexpected situations effectively.
Your strong interpersonal skills and ability to lead will be crucial in driving sales growth and ensuring customer satisfaction.
This position requires you to be on a 3-week on-call rotation.
The ideal candidate will exemplify the following core values: *Genuine | Leader | Innovative | Self-Sufficient* *Genuine* > being sincere in all you do, having integrity, being personable *Leader* > professional integrity with grace *Innovative* > face challenges thoughtfully and be a problem solver *Self-Sufficient* > have a strong work ethic and be self-motivated *SKILLS AND RESPONSIBILITIES* 1.
*Guest Check-in and Communication:* Greet guests upon arrival, facilitate smooth check-ins, and provide them with essential property information and guidelines.
Respond promptly to guest inquiries, feedback, and complaints through various communication channels (phone, email, messaging platforms) to ensure their comfort and satisfaction.
2.
*Tenant Relations:* Supervise tenant retention, renewal, and leasing programs to maintain maximum occupancy.
Oversee tenant relations, which includes taking tenant phone calls, requests, and concerns.
Collect rent payments, issue reminders, or escalate complaints in a timely manner.
Advertising vacancies, showing properties, and developing positive relationships with prospective and current tenants.
3.
*Property Inspections and Maintenance:* Conduct regular property inspections to ensure the cleanliness, functionality, and overall condition of the rental units.
Address maintenance issues promptly, either by coordinating repairs with our maintenance team or through external vendors, ensuring minimal disruption to guests' stays.
4.
*Housekeeping and Linen Management:* Manage, coordinate and assist housekeeping staff to ensure that rental units, common spaces, and apartment turns are cleaned and prepared to the highest standards before each guest and tenant's arrival.
Manage linen inventory and ensure an adequate supply of clean linens is available at all times.
5.
*Reservations, Bookings, and Leasing:* Assist in managing reservations, updating availability calendars, and processing bookings.
Collaborate with management to ensure accurate pricing, availability, and adherence to company policies.
Assist with marketing strategies to help fill vacancies.
Process lease applications, conduct credit checks, and sign lease agreements.
6.
*Emergency Response:* Act as the first point of contact for emergencies, such as guest accidents, power outages, security incidents, or property damage.
Provide timely and appropriate responses, coordinating with relevant parties as needed.
7.
*Vendor Management:* Build and maintain relationships with external vendors and service providers, such as cleaning crews, maintenance, and suppliers, to ensure timely and cost-effective services.
8.
*Safety and Compliance:* Ensure that all properties comply with safety regulations, health codes, and local ordinances.
Implement and maintain safety measures and emergency protocols for guests, tenants, and property staff.
9.
*Inventory Management:* Monitor and manage inventory levels of essential items, such as toiletries, cleaning supplies, and other guest amenities.
10.
*Guest Feedback and Reviews:* Monitor guest reviews and feedback platforms and take appropriate actions to address guest concerns and improve property performance.
*QUALIFICATIONS* · High School Diploma or equivalent.
· Experience in property management, hospitality, or a related field is required.
· A valid Driver’s License and reliable transportation is required.
· In addition to regular daytime hours, the ideal candidate must be available to work on-call during weekends, holidays, and outside regular business hours.
The current on-call rotation is 1 week every 3 weeks.
Working on-call includes an additional compensation bonus ranging between $200.
00 -$725.
00 paid out the following week you complete your on-call rotation.
· Basic computer skills and proficiency in using property management software or reservation systems.
· Strong interpersonal and communication skills, with the ability to interact professionally with guests and team members.
· Excellent problem-solving abilities and the capacity to handle unexpected situations calmly and efficiently.
· Knowledge of local regulations and laws pertaining to short-term rental is a plus.
· Detail-oriented, organized, and able to prioritize tasks efficiently.
*OTHER DUTIES* This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
*PHYSICAL REQUIREMENTS* · The job requires a certain level of physical strength, so the ideal candidate will be fit enough to walk and bend for extended periods.
They may also have to lift heavy items and use the staircase multiple times during shifts.
· Must be able to lift push/pull at least 35 lbs.
· Must be able to reach overhead and below the knees, bend, stretch, stand, sit, kneel, or walk for extended periods of time across an entire work shift.
*BENEFITS* * $70,000-$80,000 commensurate with experience and skill set * On-call Bonus Pay * Employer-paid health insurance for employee * Employer-paid Life Insurance * Employer-paid Long-Term Disability * SIMPLE IRA with Company Match * Dental * Vision * Paid Time Off *AAP/EEO Statement:* P&R Companies provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics.
Discrimination of any type will not be tolerated.
_P&R Companies is an Equal Opportunity/Affirmative Action Employer.
_ Job Type: Full-time Pay: $70,000.
00 - $80,000.
00 per year Benefits: * 401(k) * AD&D insurance * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Holidays * Nights as needed * On call * Rotating weekends Work Location: In person