Customer Experience Lead VS/PINK

Responsibilities: - Supervise a team of user experience professionals to ensure high-quality deliverables - Manage and prioritize user experience projects and initiatives - Analyze user feedback and data to identify areas for improvement in the user experience - Collaborate with cross-functional teams to define and implement user experience strategies - Conduct user research and usability testing to gather insights and inform design decisions - Develop and maintain user experience guidelines and best practices - Communicate user experience goals, strategies, and outcomes to stakeholders Experience: - Bachelor's degree in a related field (e.
g.
, Human-Computer Interaction, Design, Psychology) - Proven experience in managing user experience projects and teams - Strong understanding of customer service principles and practices - Proficiency in English; fluency in Spanish or other languages is a plus - Excellent analytical skills with the ability to interpret data and make data-driven decisions - Strong communication skills to effectively convey complex ideas to both technical and non-technical stakeholders - Experience in sales or negotiation is a plus We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off.
Join our team of talented professionals and contribute to creating exceptional user experiences for our customers.
Note: Please do not include any contact information such as email or phone number in the job description.
Job Type: Full-time Pay: $19.
00 - $20.
00 per hour Expected hours: 35 – 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Monday to Friday * On call * Overtime * Weekends as needed Ability to Relocate: * Duluth, MN 55811: Relocate before starting work (Required) Work Location: In person