Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Manager.
As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay.
If you have a passion for hospitality and possess excellent communication skills, we invite you to apply for this exciting opportunity.
Responsibilities:
- Oversee the daily operations of the front desk, ensuring smooth and efficient guest check-in and check-out processes
- Train, supervise, and support front desk staff to deliver outstanding customer service
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Maintain accurate records of room availability, reservations, and guest accounts
- Coordinate with housekeeping and maintenance departments to ensure rooms are clean and well-maintained
- Manage room inventory and rates to maximize occupancy and revenue
- Implement and enforce hotel policies and procedures to ensure compliance with industry standards
- Handle cash transactions, maintain accurate cash drawer, and prepare daily reports
- Utilize phone systems to answer incoming calls, transfer calls, and take messages
- Assist with administrative tasks such as filing, data entry, and correspondence
Experience:
- Previous experience in front desk/ guest services and housekeeping role within the hotel industry is preferred
- Strong knowledge of hotel management systems and reservation software
- Excellent guest relations skills with the ability to handle difficult situations professionally
- Exceptional phone etiquette with the ability to handle high call volumes effectively
- Strong customer service skills with a friendly and approachable demeanor
We offer competitive compensation based on experience.
If you are passionate about providing exceptional hospitality service and have the skills required for this role, we encourage you to apply.
Join our team today! Flat Creek Lodge is an equal opportunity employer
Job Type: Full-time
Pay: From $20.
00 per hour
Expected hours: 40 – 50 per week
Benefits:
* Employee discount
* Flexible schedule
* Paid time off
Schedule:
* Day shift
* Evening shift
* Holidays
* Weekends as needed
Work setting:
* In-person
* Resort
Ability to Relocate:
* Hayward, WI 54843: Relocate before starting work (Required)
Work Location: In person
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