Collections Specialist

Job Summary The primary responsibility of this position is to assist NorthRidge Community Credit Union to live our Core Purpose, 'We help lift the burden from our members and give them hope of a better tomorrow.
' A key behavior in living out our Core Purpose is to identify member needs and recommend appropriate NorthRidge Community Credit Union solutions.
We serve our members and team members by exhibiting behaviors that reflect our Core Values: Relationships: We care about you.
Integrity: We do what's right.
Advocacy: We work on your behalf.
In addition, this position provides financial counseling services to members when needed with the intention of developing sound financial practices and the avoidance of bankruptcy.
This position is responsible for performing the collection activities while balancing the goodwill of members with the overall business interests of NorthRidge and it's membership.
Responsibilities Work within the collection ques.
Make members contact via text, email, phone.
Update collections notes.
Works with members to help with payments, insurance claims or other needs that created a past due status and working to find a solution that benefits the member and the Credit Union.
Advises and counsels members of necessary actions and strategies for debt repayment.
Work with members on payment plans for charged off loans.
File judgments, liens, and garnishments as appropriate.
Processes skip-a-pays on loans.
Answers members questions.
negative share accounts, reports to chexsystems when appropriate.
Works with attorneys in foreclosures and bankruptcies.
Ensuring all documents are submitted in a timely matter.
Works back up with CPI adding premiums, contacting members, and adjusting payments.
Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
Remains in compliance with regulations and follows all BSA policy and procedures including the completion of annual BSA training.
Qualifications High School diploma or GED.
One to three years of similiar or related experience.
Familiarity with Microsoft Windows systems.
Strong customer service and communication skills Ability to perform in a goal-oriented environment Customer-oriented approach to handling problems